Refund & Cancellation Policy

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We want to keep our classes running smoothly for everyone.

This policy helps us respect our instructors’ time and offer the best experience to our community.

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1. Single Class Pass Cancellations

• Cancellations must be made at least 24 hours before the scheduled class start time to receive a refund.

• Refund amount = full price paid minus a 3% processing fee (covers platform and bank transaction fees).

• No refunds for cancellations made less than 24 hours before the scheduled class.

• If the studio cancels a class (due to inclement weather, instructor emergency, or other studio decision):

• The pass holder may choose:

1. Full refund with no processing fee, OR

2. Credit for a future class (credit is valid for 1 month from the date of cancellation; unused credit expires after this period).

• Instructor changes: The studio reserves the right to substitute instructors at any time without notice. Instructor changes are not considered class cancellations.

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2. Membership Plan Cancellations & Refunds

• Membership plans (Level One, Level Two, Angel, Duo, Family, Squad) renew monthly by default.

• Members may turn off auto-renewal at any time through their online account. It is the member’s responsibility to manage auto-renew settings. Step-by-step instructions are available here and sent via email at the time of enrollment.

• Refund requests for membership charges must be made within 24 hours of payment AND only if no passes have been used in the current billing cycle.

• Refund amount = full price paid minus a 3% processing fee.

• No refunds after the 24-hour window, regardless of pass usage, except in cases of proven billing error by the studio.

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3. Pass Allocation for Memberships

• Level One: 4 passes per month

• Level Two: 8 passes per month

• Angel, Duo, Family, Squad: Unlimited passes per month

• Passes reset monthly and do not carry over to the next month.

• Exception: Passes may carry over for 1 month only when the studio cancels a class.

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4. Studio-Caused Cancellations (Memberships)

• If the studio cancels a class that a member is registered for, the pass used will be credited back to the member’s account.

• This credited pass will have a 1-month extension from the date of cancellation.

• Instructor substitutions are not considered studio cancellations.

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5. No Exceptions to Cancellation Windows

• The 24-hour cancellation requirement is strictly enforced for both single class passes and memberships.

• Exceptions will not be made for illness, emergencies, or other personal circumstances, as instructors’ schedules and studio payments are committed at the time of booking.